FAQ
Can I use Roots Double Effect® if I am pregnant or breast-feeding?
Yes Roots Double Effect® is safe to use if you are pregnant or breastfeeding.
Is Roots Double Effect® dermatologically tested?
Yes, each one of the Roots Double Effect® products has been dermatologically tested.
How long does it take for Roots Double Effect® to have an effect?
You can start seeing results to your hair after one month using Roots Double Effect®, but to get optimal results it is recommended that you use Roots Double Effect® 3-step system for 4 months.
How many times a week should I use Roots Double Effect®?
You should use your Roots Double Effect® shampoo and conditioner every time you wash your hair. For optimal results, apply Roots Double Effect® Intensive Spray twice a day daily, directly on your scalp.
How long should I leave the shampoo and conditioner in my hair for?
For best results, we recommend leaving the shampoo and conditioner in your hair for a minimum of 2 minutes before rinsing.
How should I apply the Intensive Spray?
Apply the Intensive Spray directly to your scalp. Apply 3 to 5 sprays (or as needed) and gently massage your scalp. For optimal results, apply daily on wet or dry hair.
Where is Roots Double Effect® Manufactured?
Roots Double Effect® is manufactured in the UK, but sold in the UK and Australia.
Does Roots Double Effect® test their products on animals?
No, Roots Double Effect® does not test on animals.
We believe that beauty products should be cruelty free. We are proud to be Leaping Bunny approved. A global programme, Leaping Bunny requires cruelty free standards over and above legal requirements. To find out more about Cruelty Free International, Leaping Bunny and Leaping Bunny Criteria, please visit www.crueltyfreeinternational.org
Can I use Roots Double Effect® if I am Vegan?
Yes, Roots Double Effect® is vegan friendly and cruelty free.
What is the money back guarantee?
If you are unhappy with your Roots purchase in any way and you purchased directly from us, just email your proof of purchase and we will happily refund - no questions asked. You must claim this within 120 days from the date of your purchase. This can only be claimed once per customer.
Are there any side effects to using procapil?
Procapil™ has no demonstrated side effects and should be applied topically.
Is procapil a natural ingredient?
Procapil™ is derived from natural ingredients and is a combination of a vitaminated matrikine with apigenin and oleanolic acid from olive tree leaves, and is known to help strengthen hair as well as prevent hair loss.